Returns & Refund Policy

We are confident you will be happy with your purchase. In the unlikely event that a product arrives damaged or faulty, please e-mail us hello@oilsandherbs.co.uk or call our Customer Services team on 01254 369 101 between 9 am-5pm, UK time, Monday to Saturday (excluding UK Bank Holidays). We will ask you to return the product and, within 14 working days of our receipt of the returned goods, will refund money back to your credit or debit card. Any refund due to a damaged product will include reimbursement of the applicable delivery charges.

If you are not completely happy with your product for any other reason, you may return the product to us within 30 working days of receipt IN ORIGINAL CONDITION for a full refund, but we shall not reimburse the cost of returning the product.

Cancellation Policy

Cancellations by the customer – In case we receive a cancellation request within 24 hours of order placement and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back in the same mode of payment through which the order was placed. The refund process will take a maximum of 3-6 working days.

Cancellation by Oils and Herbs UK – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your merchant account in the next ledger closing cycle, which is run every 7 working days.

How can I change the address or phone number in Order?

If you wish to change the address or phone, you can connect us at hello@oilsandherbs.co.uk within 24 hours of order placement. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.